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Chinese Error Cannot Find the Link or the Link Address Error Please Try Again

Find out how to fix Adobe connection errors when signing in or activating Adobe applications.

Errors when signing in, activating, or starting Adobe apps or services?

If you experience connectivity issues or the post-obit errors when signing into or activating Adobe applications, endeavor the steps given in this article:

  • We are unable to activate [product name]. Production activation is required to use this product...
  • Please connect to the Net and retry.
  • Either your reckoner is offline or the clock on your computer is prepare incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or accommodate your clock and endeavor again.
  • You may have limited admission to Adobe apps or services.

How to fix connexion errors

To resolve issues related to connectivity, work out the solutions i by one and pick the next solution if required.

Solution 1: Test your connection to Adobe activation servers.

  1. To make up one's mind if you have access to the Adobe activation servers, click this link.

    Adobe logo

    Still have problems? Go to the next step.

  2. If you see a test successful message (see screenshots below), you lot take access to the activation servers. Try activating or starting your software.

    Test successful message

    Creative Cloud and CS6: Test successful

    Test successful message

    CS5 and CS5.5: Test successful

    Note:

    You may get an "Admission Denied" message when you lot click the CS5/CS5.5 link. This is all the same a confirmation that y'all tin access the activation servers. Endeavour activating or starting your software. If you demand help with your activation code, see Redemption code assist.

    Nevertheless have issues? Proceed to "Reset your hosts file."

Solution 2: Reset your hosts file.

Operating system hosts files map host names to IP addresses. An incorrectly configured hosts file tin can affect your calculator's ability to connect to Adobe'due south activation servers.

Note:

Artistic Cloud users: Resetting the hosts file can also resolve errors such as "The Creative Cloud applications are bachelor in trial mode" or "Trial expiration."

  1. Excerpt the downloaded file, and and so run the Limited Admission Repair tool in Admin mode.

    • Windows: Right-click the tool and choose Run as Ambassador.
    • macOS: Double-click the tool and enter the admin credentials to continue.

Reset the hosts file manually

If the effect is non fixed fifty-fifty after you run the Limited Access Repair tool, reset the hosts file manually:

To reset the hosts file on Windows, do the following:

  1. Navigate toC:\WINDOWS\System32\drivers\etc.

  2. Open up thehosts file with a text editor such as Notepad.

  3. Check for any Adobe-related entries in thehosts file.

    Adobe entries in hosts file

    If there are no Adobe-related entries in thehosts file, no further troubleshooting is required.

    However, if there are Adobe-related entries in thehosts file, proceed to the next stride.

  4. If there are Adobe-related entries in thehosts file, motility the file to the desktop, for example by dragging.

  5. Delete the Adobe-related entries from thehosts file.

    Make sure that you practise non delete any other entries.

  6. Salve thehosts file that you edited in the previous step.

    The updatedhosts file should not have any Adobe-related entries.

  7. Move the file from desktop to the original location:

    C:\WINDOWS\System32\drivers\etc

    When moving the file, select the Supervene upon selection.

    Sample Hosts File

To reset thehosts file on macOS, exercise the following:

  1. To find thehosts file, open Finder and so chooseGo > Go to Folder. In the box, type the following location and then printingReturn:

    /private/etc/hosts

    Find Hosts File MacOS

    If you are unable to locate the file, it means that thehosts file is hidden. Type the following command in terminal to unhide the file, and then repeat Step 1.

    chflags nohidden /etc/hosts

  2. Open thehosts file using a text editor such every bit Text Edit.

  3. Bank check for any Adobe-related entries in thehosts file.

    Hosts File for MacOS

    If there are no Adobe-related entries in thehosts file, no farther troubleshooting is required.

    However, if in that location are Adobe-related entries in thehosts file, proceed to the next step.

  4. If there are Adobe-related entries in thehosts file, motility the file to the desktop, for example by dragging.

  5. Delete the Adobe-related entries from thehosts file.

    Make sure that you do not delete whatsoever other entries.

  6. Save thehosts file that you lot edited in the previous step.

  7. Move the file from desktop to the original location:

    /individual/etc/hosts

    When moving the file, select the Replace choice.

    The updateshosts file should not have any Adobe-related entries.

    Hosts Database MacOS

Solution three: Make sure that you can access secure sites.

Adobe'due south activation servers are on secure (HTTPS) sites, so your computer must be able to admission these types of sites.

Secure HTTPS sites

Follow these steps to make sure that you lot tin can admission secure sites:

  1. Start an Internet browser, such as Firefox or Internet Explorer.

  2. Typehttps://www.adobe.com in the accost bar, and then printingEnter.

Tin't access secure sites?

Brand certain that your computer's clock shows the correct fourth dimension and is set to the right time zone.

If your computer is backside an authorization proxy server, disable information technology. For instructions, consult your network administrator or your proxy server documentation.

If your computer is backside a firewall, make sure that the firewall is not blocking the activation server through ports 80 and 443.

For instructions on allowing access to the activation server, consult your network administrator or your dwelling network'due south firewall documentation.

Note:

If your firewall requires an executable, specify PDApp.exe, located here:

  • Windows: Program Files\Mutual Files\Adobe\OOBE\PDApp\core
  • macOS: Applications > Utilities > Adobe Awarding Manager > cadre > PDApp

Solution four: Check the GlobalSign Root CA document.

The Adobe sign-in (Creative Cloud) and activation (Creative Suite) processes require the GlobalSign Root CA document.

Follow these steps to brand certain that the GlobalSign Root CA certificate is installed and enabled.

  1. Click Start and typecertmgr.msc.

  2. Navigate toCurrent User >Trusted Root Certificate Authorities > Certificates.

  3. Correct-clickGlobalSign Root CA and selectProperties.

    Properties Option in GlobalSign Root CA

    GlobalSign Root CA document in Windows

  4. Verify that the document is enabled for server hallmark.

    GlobalSign Root CA Properties

    Certificate properties (Windows)

  1. Go toApplications/Utililies/Keychain Access.

  2. Locate theGlobalSign Root CA certificate. You may need to select theAll Items category, and then search forGlobal to locate the document.

    GlobalSign Root CA certificate in Mac OS

    GlobalSign Root CA certificate in Mac Os

  3. Right-click the certificate and chooseGet Info.

  4. Verify that the document is enabled.

    Certificate properties (macOS)

    Certificate properties (macOS)

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Source: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html